Description

Role: SWE Complaints Consultant

Grade: Band C

Location: Luxembourg

About Lloyds Banking Group (“LBG”)  

Scottish Widows Europe , a subsidiary of Scottish Widows, was established in Luxembourg to ensure continuity of servicing for its existing EU business after the UK’s exit from the EU, and is authorized to conduct run-off insurance business in Europe (“SWE”).

The portfolio of SWE is largely represented by with-profit policies (but also includes unit-linked policies), originally sold through the Clerical Medical Brand. The portfolio has c.€2 billion assets, with approximately 55,000 policyholders. Since March 2019, the business has been run from Luxembourg, and maintains branches in Germany and Italy. SWE relies on outsourcers in Germany, Italy and Luxembourg to provide policyholder service and administration. 

SWE is part of Scottish Widows, a 100% subsidiary of LBG and a strong life and pension company in the UK. Its product range includes , , and . The company has been providing financial services to the UK market since 1815. The company sells products through independent financial advisers, direct to customers and through LBG bank branches. Scottish Widows employs around 3,000 people. 

LBG is a leading UK based financial services group providing a wide range of banking and financial services, passionate about personal and commercial customers. The main business activities are retail, commercial and corporate banking, general insurance, and life, pensions and investment provision. Services are offered through well-recognized brands including Lloyds Bank, Halifax, Bank of Scotland, and Scottish Widows, and a range of distribution channels.

About the Role:

We have an outstanding opportunity for you to join SWE, a diverse and inclusive team based in Luxembourg, and to work in an international and informal environment. Note that this Complaints role will report to the Complaints Team Leader and to the SWE Head of Operations.

As a Complaints Consultant you'll be part of a small cross-functional delivery team dealing with complaints from customers or their legal representatives. These complaints relate to SWE legacy products, how they were sold and their Terms & Conditions.

Key Accountabilities:

About you   

We're dedicated to giving you opportunities and support to develop you both expertly and personally as well as to optimise and increase your potential.

In return, you would get a package that includes:

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.